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Frequently Asked Questions

For full support, step-by-step guides to set-up, maintain and get value from your CBI Astute smart home automation device, visit our Astute Support Hub.

Astute Smart Device

My Internet is down, how do I switch the device?

Answer

You can manually operate the Astute Device by pressing the Power Button (large square button) to switch it.  A red flashing light will indicate that the device is manually switched "ON".  The blue light will be off due to not having an internet connection.

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What does a solid red light indicate?

Answer

This means the unit is powered on, but is not paired to a smartphone or tablet and is not connected to the internet.

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Would the device operate if I swopped live and neutral connections around?

Answer

It is not recommended.

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Why is my device only switching ON once?

Answer

Ensure when setting up the schedule that you select all the days of the week you would like to have device operate.  If "repeat" is not set in the timer schedule screen, the action is only performed once.

More information: Astute Range

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What is the maximum range for the device?

Answer

A typical Wi-Fi connection needs to be within 20 meters of the Wi-Fi router.  Thick walls and other obstacles might affect the range.  

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Can I add other devices to the CBI Home App?

Answer

You can add many CBI Astute devices.  The CBI Home App is also compatible with Smart Life or Tuya Smart Devices.

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Do the Astute Smart Devices work without internet connection?

Answer

No, Astute Smart Devices will not work properly without an internet connection.  The device stores all schedules in the cloud, so it needs the internet to set and run the schedules.  It can only be switched manually without internet connectivity.

More information: Astute Range

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How many circuits can I connect to the ASC?

Answer

Astute Devices only have 1 switching channel, it can, however, connect multiple appliances, but will only switch as 1 unit.  If for example a geyser and pool pump are connected to the same ASC, both will switch ON and OFF simultaneously. The CBI Home App can service multiple Astute devices.  If you wish to control multiple devices independently, install multiple Astute Devices.

More information: Astute Range

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Can the ASC be mounted in a DIN rail board?

Answer

Yes, it can. Simply remove the black escutcheon adaptor (see instruction leaflet) to fit a 45 mm panel.

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Can the lid colour on the ASC be changed from green to another colour?

Answer

No, the green cover is for our Astute Smart Range of products.

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What is the warranty on Astute Smart Devices?

Answer

12 Months

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Can I use the ASC for a DC application?

Answer

No, the ASC is for AC loads only.

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Can the ASC be sealed?

Answer

Yes, it can, the ASC has an eyelet to add a seal.

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Does my smartphone have to be on the same Wi-Fi connection as device to pair?

Answer

Yes, the same Wi-Fi connection is required to pair.  All Wi-Fi extenders should be unplugged during the pairing process. After pairing is complete, the smartphone can use any internet connection (3G, LTE, Wi-Fi) to operate the app functions.

More information: Astute Range

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