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Frequently Asked Questions

For full support, step-by-step guides to set-up, maintain and get value from your CBI Astute smart home automation device, visit our Astute Support Hub.

Astute Smart Device

Will my Automations work when the internet is offline?

Answer

Only automations that are linked to each other, if the modem is switched on even though the internet connection is off.  Automations that are linked to global weather will not receive function triggers if the internet connection is off.

 

More information: Astute Range

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How to pair an Astute Smart Device with a Mikrotik router

Answer

  1. Log into your Mikrotik router if you have the “admin” user and password credentials, otherwise ask Vox Telecom support to login
  2. Go to the “Webfig” option
  3. Click on the “IP” arrow to extend the menu and click “DHCP Server”
  4. Inside the “DHCP Server” menu, click on the “Networks” option and double click on the “IP address” field
  5. Click on the arrow next to “DNS Servers” and change the address “0.0.0.0” to “8.8.8.8”, click “OK” to save the change
  6. The DNS entry should now appear under “DNS Servers”
     

PLEASE RECONNECT YOUR PHONE TO THE WIFI TO RECEIVE THE NEW DNS SETTING!

You can now logout from the router and attempt the registration/pairing of the ASC / ASI

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How to do "going-away" schedules?

Answer

Simply disable all ON schedules and the device will remain OFF until manually switched on or until the ON schedules are re-enabled.

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Connecting Issues

Answer

When trying to pair your Astute device and the blue LED goes off and then solid blue, but does not show up on your phone, this is caused by a router issue.  Follow the steps on the Router Issue Assistance manual.

More information: Astute Range

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New Huawei smartphone issues with the CBI Home App

Answer

If you have a new Huawei smartphone and you are battling to download the CBI Home App, kindly contact CBI for further instructions.

More information: Astute Range

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Device load control on or off?

Answer

Astute Smart LED Indications
How do I know if the load (for example geyser) is on once I have set up a schedule by looking at the controller?

The LED light will pulse pink/blue combo.  The instruction manual supplied with the unit gives LED colour meanings, it can also be found on our website: Astute Range Instruction Manual.

 

A second option is to check the status in the CBI Home App. Click on “Electric” on the switching screen and the “Electric” screen will indicate if the device is drawing power.

 

More information: Astute Range

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Sharing My Home

Answer

Can I share my devices (control) with other people?

Yes, the CBI Home App offers family sharing. You have to set up your Home first, check out the video on how to do this:  How to do the home setup

 

To share device control, check out the YouTube video: How to share device control

 

The most common and easy method of sharing a home is as follows:

 

Step 1:  Click on "Me" at the bottom right when you are on HOME screen

Step2:  Click on "Home Management"

Step 3:  Select the HOME to be shared

Step 4:  Click on "Add Member"

Step 5:  Click on CBI Home App (left logo)

Step 5: Enter the user's name, address and then set the user as "Admin" or  "Common Member" and press "Save"

 

More information: Astute Range

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Astute Timing Schedules

Answer

CBI Cloud Explained
If I lost internet connection, would my device still switch “On” and “Off” according to the schedules I have set?

Yes. All programs and settings are saved in the cloud. The Astute device will sync once the internet returns and everything will return to normal.  Check out this link:  Astute Cloud Explained

 

More information: Astute Range

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Different roles for shared users

Answer

Can I set different roles for members I shared the device control with?

The App does offer different roles for home members, namely Administrator and Common Member.  To share device control, check out the YouTube video: How to share device control

 

The most common and easy method of sharing a home is as follows:

 

Step 1:  Click on "Me" at the bottom right when you are on HOME screen

Step2:  Click on "Home Management"

Step 3:  Select the HOME to be shared

Step 4:  Click on "Add Member"

Step 5:  Click on CBI Home App (left logo)

Step 5: Enter the user's name, address and then set the user as "Admin" or  "Common Member" and press "Save"

 

More information: Astute Range

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I got a new Wi-Fi router. How do I reconnect my devices?

Answer

You have two options.  You can repeat the pairing procedure for each device (download the instruction leaflet) and set schedules and smart automations again.  It is easy but time-consuming for many Wi-Fi devices.  Or, set the new router to have the exact same SSID (Wi-Fi name) and password as your previous router.  The latter requires some knowledge of your router settings but will allow all your existing Wi-Fi devices to seamlessly transfer to the new router.

More information: Astute Range

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Multiple devices on one switch

Answer

Is there a way to switch multiple devices with one “button”?

Yes, simply set up a Group Switch, then add the Smart devices to the group. One button will then switch all devices at once and you can set timing events for the group.

 

Steps:

  1. Click on one of the devices
  2. Click on edit in the top right corner
  3. Under “Others” select “Create Group”
  4. Select all devices that must be in the group
  5. Press “Save”

More information: Astute Range

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Astute LED indications

Answer

Astute Smart LED Indications
What do the different coloured LED indications indicate?

Refer to the table attached for the meanings of the different combinations, but in simple terms, the RED indicates power and BLUE indicates Wi-Fi.

 

More information: Astute Range

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What does the weird pink/purple colour LED indicator mean?

Answer

Astute Smart LED Indications

The purple would indicate that the blue and red LED’s are on, therefore it indicates that a successful connection to the Wi-Fi has been established and power to the device is on.  Refer to the table for further LED indications.

 

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What function does the on/off Switch have on my Astute Smart Plug, compared to the larger power button?

Answer

The ON / OFF switch acts like an isolation switch and powers the device ON or OFF. If the isolation switch is switched off for 1 second it reboots the ASP.

 

The isolation switch needs to be switched off before an insulation resistance test is done.

 

More information: Astute Range

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Can my Astute Device work on 5GHz networks?

Answer

Astute Devices can only work on 2.4GHz networks.  Many newer routers have a dual output frequency of 2.4 GHz and 5 GHz.  If possible switch off the 5G transmission. Alternatively, ensure that your mobile device is on the 2.4 GHz frequency and then pair the Astute device on the same 2.4 Ghz frequency.

 

More information: Astute Range

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What are all the smart devices currently offered by CBI?

Pairing Astute Device

Answer

Confirm LED is rapidly blinking
How do I know if my device is in Pairing mode?

The led will blink rapidly, you are then in pairing mode.  Kindly also ensure that "confirm the indicator is blinking rapidly" is ticked before proceeding to the next step on the CBI Home App during the pairing process.  Refer to the attached.

 

More information: Astute Range

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My Astute Smart Device says Offline?

Answer

Check the internet and Wi-Fi connection. It can also be due to a power interruption or load shedding.

 

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Will the device switch on after load shedding?

Answer

The Astute Smart Device will automatically connect as soon an internet and Wi-Fi connection is established, but will not go back into an “ON” state until the start of the next "ON" schedule.  A smart automation can be set within the app to achieve a desired state after a power outage.

Alternatively, if available, use the return-to-state setting.  This handy feature allows you to set the state the device should be after a power failure. You can choose one of three options:

  1. Return to the state the device was in before the power failure
  2. Always switch on after a power failure
  3. Always switch off after a power failure

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My device stopped responding?

Answer

Firstly check the internet connection of the mobile phone and router.  Try rebooting the ASC by pressing the Reboot Button for 1 second (small round one, below the Power Button), then try again after a few seconds.  For the ASI / ASP switch the Isolation Switch OFF, wait for 1 second and switch it ON again to reboot.

If the device is still unresponsive, remove from it from the App and re-pair the device.

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