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Frequently Asked Questions

Astute Smart Controller (ASC)

Will my Automations work when the internet is offline?

Answer

Only automations that are linked to each other, if the modem is switched on even though the internet connection is off.  Automations that are linked to global weather will not receive function triggers if the internet connection is off.

 

More information: Astute Range

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What does a solid red light indicate?

Answer

This means the unit is powered on, but is not paired to a smartphone or tablet and is not connected to the internet.

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Does my smartphone have to be on the same Wi-Fi connection as device to pair?

Answer

Yes, the same Wi-Fi connection is required to pair.  If you have a range extender that is closer to the Astute Smart Device, ensure that your smartphone is also connected to the extender and not main Wi-Fi Router.  After pairing is complete, the smartphone can use any internet connection (3G, LTE, Wi-Fi) to operate the app functions.

More information: Astute Range

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My Internet is down, how do I switch the device?

Answer

You can manually operate the ASC or ASI by pressing the Power Button (middle button) to switch it.  A red flashing light will indicate that the device is manually switched "ON".  The blue light will be off due to not having an internet connection.

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Different roles for shared users

Answer

Can I set different roles for members I shared the device control with?

The App does offer different roles for home members, namely Administrator and Common Member.  To share device control, check out the YouTube video: How to share device control

 

The most common and easy method of sharing a home is as follows:

 

Step 1:  Click on "Me" at the bottom right when you are on HOME screen

Step2:  Click on "Home Management"

Step 3:  Select the HOME to be shared

Step 4:  Click on "Add Member"

Step 5:  Click on CBI Home App (left logo)

Step 5: Enter the user's name, address and then set the user as "Admin" or  "Common Member" and press "Save"

 

More information: Astute Range

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Can the ASC be sealed?

Answer

Yes, it can, the ASC has an eyelet to add a seal.

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Pairing Astute Device

Answer

Confirm LED is rapidly blinking
How do I know if my device is in Pairing mode?

The led will blink rapidly blue, you are then in pairing mode.  Kindly also ensure that "confirm the indicator is blinking rapidly" is ticked before proceeding to the next step on the CBI Home App during the pairing process.  Refer to the attached.

 

More information: Astute Range

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Astute Smart Isolator (ASI)

Astute Timing Schedules

Answer

CBI Cloud Explained
If I lost internet connection, would my device still switch “On” and “Off” according to the schedules I have set?

Yes. All programs and settings are saved in the cloud. The Astute device will sync once the internet returns and everything will return to normal.  Check out this link:  Astute Cloud Explained

 

More information: Astute Range

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Will the device switch on after load shedding?

Answer

The Astute Smart Device will automatically connect as soon an internet and Wi-Fi connection is established, but will not go back into an “ON” state until the start of the next "ON" schedule.  A smart automation can be set within the app to achieve a desired state after a power outage.

More information: Astute Range

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What are all the smart devices currently offered by CBI?

What is the warranty on Astute Smart Devices?

Do the Astute Smart Devices work without internet connection?

Answer

No, Astute Smart Devices will not work properly without an internet connection.  The device stores all schedules in the cloud, so it needs the internet to set and run the schedules.  It can only be switched manually without internet connectivity.

More information: Astute Range

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Can my Astute Device work on 5GHz networks?

Answer

Astute Devices can only work on 2.4GHz networks.  Many newer routers have a dual output frequency of 2.4 GHz and 5 GHz.  If possible switch off the 5G transmission. Alternatively, ensure that your mobile device is on the 2.4 GHz frequency and then pair the Astute device on the same 2.4 Ghz frequency.

 

More information: Astute Range

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Sharing My Home

Answer

Can I share my devices (control) with other people?

Yes, the CBI Home App offers family sharing. You have to set up your Home first, check out the video on how to do this:  How to do the home setup

 

To share device control, check out the YouTube video: How to share device control

 

The most common and easy method of sharing a home is as follows:

 

Step 1:  Click on "Me" at the bottom right when you are on HOME screen

Step2:  Click on "Home Management"

Step 3:  Select the HOME to be shared

Step 4:  Click on "Add Member"

Step 5:  Click on CBI Home App (left logo)

Step 5: Enter the user's name, address and then set the user as "Admin" or  "Common Member" and press "Save"

 

More information: Astute Range

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What function does the on/off Switch have on my Astute Smart Plug, compared to the larger power button?

Answer

The ON / OFF switch acts like an isolation switch and powers the device ON or OFF. If the isolation switch is switched off for 1 second it reboots the ASP.

 

The isolation switch needs to be switched off before an insulation resistance test is done.

 

More information: Astute Range

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Device load control on or off?

Answer

Astute Smart LED Indications
How do I know if the load (for example geyser) is on once I have set up a schedule by looking at the controller?

The LED light will pulse pink/blue combo.  The instruction manual supplied with the unit gives LED colour meanings, it can also be found on our website: Astute Range Instruction Manual.

 

A second option is to check the status in the CBI Home App. Click on “Electric” on the switching screen and the “Electric” screen will indicate if the device is drawing power.

 

More information: Astute Range

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My Astute Smart Device says Offline?

Answer

Check the internet and Wi-Fi connection.

 

More information: Astute Range

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What does the weird pink/purple colour LED indicator mean?

Answer

Astute Smart LED Indications

The purple would indicate that the blue and red LED’s are on, therefore it indicates that a successful connection to the Wi-Fi has been established and power to the device is on.  Refer to the table for further LED indications.

 

More information: Astute Range

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New Huawei smartphone issues with the CBI Home App

Answer

If you have a new Huawei smartphone and you are battling to download the CBI Home App, kindly contact CBI for further instructions.

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Can I add other devices to the CBI Home App?

Answer

You can add many CBI Astute devices.  The CBI Home App is also compatible with Smart Life or Tuya Smart Devices.

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