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Frequently Asked Questions

Astute Smart Device

Connecting Issues

Answer

When trying to pair your Astute device and the blue LED goes off and then solid blue, but does not show up on your phone, this is caused by a router issue.  Follow the steps on the Router Issue Assistance manual.

More information: Astute Range

Download: 

PDF icon Router issue assistance manual

Product Reference: 

What is the maximum range for the device?

Answer

A typical Wi-Fi connection needs to be within 20 meters of the Wi-Fi router.  Thick walls and other obstacles might affect the range.  Wi-Fi range extenders are commonly available from computer stores to extend your router's coverage.

More information:  Astute Range

Product Reference: 

How to do "going-away" schedules?

Answer

Simply disable all ON schedules and the device will remain OFF until manually switched on or until the ON schedules are re-enabled.

More information: Astute Range

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Why is my device only switching ON once?

Answer

Ensure when setting up the schedule that you select all the days of the week you would like to have device operate.  If "repeat" is not set in the timer schedule screen, the action is only performed once.

More information: Astute Range

Product Reference: 

How to pair an Astute Smart Device with a Mikrotik router

Answer

  1. Log into your Mikrotik router if you have the “admin” user and password credentials, otherwise ask Vox Telecom support to login
  2. Go to the “Webfig” option
  3. Click on the “IP” arrow to extend the menu and click “DHCP Server”
  4. Inside the “DHCP Server” menu, click on the “Networks” option and double click on the “IP address” field
  5. Click on the arrow next to “DNS Servers” and change the address “0.0.0.0” to “8.8.8.8”, click “OK” to save the change
  6. The DNS entry should now appear under “DNS Servers”
     

PLEASE RECONNECT YOUR PHONE TO THE WIFI TO RECEIVE THE NEW DNS SETTING!

You can now logout from the router and attempt the registration/pairing of the ASC / ASI

More information: Astute Range

Download: 

PDF icon Router Issue Assistance Manual

Product Reference: 

Would the device operate if I swopped live and neutral connections around?

Answer

It is not recommended.

More information: Astute Range

Product Reference: 

I got a new Wi-Fi router. How do I reconnect my devices?

Answer

You have two options.  You can repeat the pairing procedure for each device (download the instruction leaflet) and set schedules and smart automations again.  It is easy but time-consuming for many Wi-Fi devices.  Or, set the new router to have the exact same SSID (Wi-Fi name) and password as your previous router.  The latter requires some knowledge of your router settings but will allow all your existing Wi-Fi devices to seamlessly transfer to the new router.

More information: Astute Range

Product Reference: 

What does a solid red light indicate?

Answer

This means the unit is powered on, but is not paired to a smartphone or tablet and is not connected to the internet.

More information: Astute Range

Product Reference: 

Does my smartphone have to be on the same Wi-Fi connection as device to pair?

Answer

Yes, the same Wi-Fi connection is required to pair.  If you have a range extender that is closer to the Astute Smart Device, ensure that your smartphone is also connected to the extender and not main Wi-Fi Router.  After pairing is complete, the smartphone can use any internet connection (3G, LTE, Wi-Fi) to operate the app functions.

More information: Astute Range

Product Reference: 

My Internet is down, how do I switch the device?

Answer

You can manually operate the ASC or ASI by pressing the Power Button (middle button) to switch it.  A red flashing light will indicate that the device is manually switched "ON".  The blue light will be off due to not having an internet connection.

More information: Astute Range

Product Reference: 

Can the ASC be sealed?

Answer

Yes, it can, the ASC has an eyelet to add a seal.

More information: Astute Range

Product Reference: 

My device stopped responding?

Answer

Firstly check the internet connection of the mobile phone and router.  Try rebooting the ASC by pressing the Reboot Button for 1 second (small round one, below the Power Button), then try again after a few seconds.  For the ASI switch the Isolation Switch OFF, wait for 1 second and switch it ON again to reboot.

If the device is still unresponsive, remove from it from the App and re-pair the device.

More information: Astute Range

Product Reference: 

Can I use the ASC for a DC application?

Answer

No, the ASC is for AC loads only.

More information: Astute Range

Product Reference: 

What is the warranty on Astute Smart Devices?

Answer

12 Months

More information: Astute Range

Product Reference: 

Will the device switch on after load shedding?

Answer

The Astute Smart Device will automatically connect as soon an internet and Wi-Fi connection is established, but will not go back into an “ON” state until the start of the next "ON" schedule.  A smart automation can be set within the app to achieve a desired state after a power outage.

More information: Astute Range

Product Reference: 

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