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Frequently Asked Questions

Astute Smart Isolator (ASI)

What is the maximum range for the device?

Answer

A typical Wi-Fi connection needs to be within 20 meters of the Wi-Fi router.  Thick walls and other obstacles might affect the range.  Wi-Fi range extenders are commonly available from computer stores to extend your router's coverage.

More information:  Astute Range

Product Reference: 

Will my Automations work when the internet is offline?

Answer

Only automations that are linked to each other, if the modem is switched on even though the internet connection is off.  Automations that are linked to global weather will not receive function triggers if the internet connection is off.

 

More information: Astute Range

Product Reference: 

How to do "going-away" schedules?

Answer

Simply disable all ON schedules and the device will remain OFF until manually switched on or until the ON schedules are re-enabled.

More information: Astute Range

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Why is my device only switching ON once?

Answer

Ensure when setting up the schedule that you select all the days of the week you would like to have device operate.  If "repeat" is not set in the timer schedule screen, the action is only performed once.

More information: Astute Range

Product Reference: 

How to pair an Astute Smart Device with a Mikrotik router

Answer

  1. Log into your Mikrotik router if you have the “admin” user and password credentials, otherwise ask Vox Telecom support to login
  2. Go to the “Webfig” option
  3. Click on the “IP” arrow to extend the menu and click “DHCP Server”
  4. Inside the “DHCP Server” menu, click on the “Networks” option and double click on the “IP address” field
  5. Click on the arrow next to “DNS Servers” and change the address “0.0.0.0” to “8.8.8.8”, click “OK” to save the change
  6. The DNS entry should now appear under “DNS Servers”
     

PLEASE RECONNECT YOUR PHONE TO THE WIFI TO RECEIVE THE NEW DNS SETTING!

You can now logout from the router and attempt the registration/pairing of the ASC / ASI

More information: Astute Range

Download: 

PDF icon Router Issue Assistance Manual

Product Reference: 

Different roles for shared users

Answer

Can I set different roles for members I shared the device control with?

The App does offer different roles for home members, namely Administrator and Common Member.  To share device control, check out the YouTube video: How to share device control

 

The most common and easy method of sharing a home is as follows:

 

Step 1:  Click on "Me" at the bottom right when you are on HOME screen

Step2:  Click on "Home Management"

Step 3:  Select the HOME to be shared

Step 4:  Click on "Add Member"

Step 5:  Click on CBI Home App (left logo)

Step 5: Enter the user's name, address and then set the user as "Admin" or  "Common Member" and press "Save"

 

More information: Astute Range

Product Reference: 

I got a new Wi-Fi router. How do I reconnect my devices?

Answer

You have two options.  You can repeat the pairing procedure for each device (download the instruction leaflet) and set schedules and smart automations again.  It is easy but time-consuming for many Wi-Fi devices.  Or, set the new router to have the exact same SSID (Wi-Fi name) and password as your previous router.  The latter requires some knowledge of your router settings but will allow all your existing Wi-Fi devices to seamlessly transfer to the new router.

More information: Astute Range

Product Reference: 

Pairing Astute Device

Answer

Confirm LED is rapidly blinking
How do I know if my device is in Pairing mode?

The led will blink rapidly blue, you are then in pairing mode.  Kindly also ensure that "confirm the indicator is blinking rapidly" is ticked before proceeding to the next step on the CBI Home App during the pairing process.  Refer to the attached.

 

More information: Astute Range

Product Reference: 

What does a solid red light indicate?

Answer

This means the unit is powered on, but is not paired to a smartphone or tablet and is not connected to the internet.

More information: Astute Range

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Astute Timing Schedules

Answer

CBI Cloud Explained
If I lost internet connection, would my device still switch “On” and “Off” according to the schedules I have set?

Yes. All programs and settings are saved in the cloud. The Astute device will sync once the internet returns and everything will return to normal.  Check out this link:  Astute Cloud Explained

 

More information: Astute Range

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Does my smartphone have to be on the same Wi-Fi connection as device to pair?

Answer

Yes, the same Wi-Fi connection is required to pair.  If you have a range extender that is closer to the Astute Smart Device, ensure that your smartphone is also connected to the extender and not main Wi-Fi Router.  After pairing is complete, the smartphone can use any internet connection (3G, LTE, Wi-Fi) to operate the app functions.

More information: Astute Range

Product Reference: 

My Internet is down, how do I switch the device?

Answer

You can manually operate the ASC or ASI by pressing the Power Button (middle button) to switch it.  A red flashing light will indicate that the device is manually switched "ON".  The blue light will be off due to not having an internet connection.

More information: Astute Range

Product Reference: 

What are all the smart devices currently offered by CBI?

Answer

We currently have four devices in the Astute Smart Range:

More information: Astute Range

Product Reference: 

My device stopped responding?

Answer

Firstly check the internet connection of the mobile phone and router.  Try rebooting the ASC by pressing the Reboot Button for 1 second (small round one, below the Power Button), then try again after a few seconds.  For the ASI switch the Isolation Switch OFF, wait for 1 second and switch it ON again to reboot.

If the device is still unresponsive, remove from it from the App and re-pair the device.

More information: Astute Range

Product Reference: 

Can my Astute Device work on 5GHz networks?

Answer

Astute Devices can only work on 2.4GHz networks.  Many newer routers have a dual output frequency of 2.4 GHz and 5 GHz.  If possible switch off the 5G transmission. Alternatively, ensure that your mobile device is on the 2.4 GHz frequency and then pair the Astute device on the same 2.4 Ghz frequency.

 

More information: Astute Range

Product Reference: 

Astute Smart Device

What is the warranty on Astute Smart Devices?

Answer

12 Months

More information: Astute Range

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Will the device switch on after load shedding?

Answer

The Astute Smart Device will automatically connect as soon an internet and Wi-Fi connection is established, but will not go back into an “ON” state until the start of the next "ON" schedule.  A smart automation can be set within the app to achieve a desired state after a power outage.

More information: Astute Range

Product Reference: 

What function does the on/off Switch have on my Astute Smart Plug, compared to the larger power button?

Answer

The ON / OFF switch acts like an isolation switch and powers the device ON or OFF. If the isolation switch is switched off for 1 second it reboots the ASP.

 

The isolation switch needs to be switched off before an insulation resistance test is done.

 

More information: Astute Range

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Can the lid colour on the ASC be changed from green to another colour?

Answer

No, the green cover is for our Astute Smart Range of products.

More information: Astute Range

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Do the Astute Smart Devices work without internet connection?

Answer

No, Astute Smart Devices will not work properly without an internet connection.  The device stores all schedules in the cloud, so it needs the internet to set and run the schedules.  It can only be switched manually without internet connectivity.

More information: Astute Range

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