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Frequently Asked Questions

Astute Smart Device

My Internet is down, how do I switch the device?

Answer

You can manually operate the ASC or ASI by pressing the Power Button (middle button) to switch it.  A red flashing light will indicate that the device is manually switched "ON".  The blue light will be off due to not having an internet connection.

More information: Astute Range

Product Reference: 

Pairing Astute Device

Answer

Confirm LED is rapidly blinking
How do I know if my device is in Pairing mode?

The led will blink rapidly blue, you are then in pairing mode.  Kindly also ensure that "confirm the indicator is blinking rapidly" is ticked before proceeding to the next step on the CBI Home App during the pairing process.  Refer to the attached.

 

More information: Astute Range

Product Reference: 

Can the ASC be sealed?

Answer

Yes, it can, the ASC has an eyelet to add a seal.

More information: Astute Range

Product Reference: 

My device stopped responding?

Answer

Firstly check the internet connection of the mobile phone and router.  Try rebooting the ASC by pressing the Reboot Button for 1 second (small round one, below the Power Button), then try again after a few seconds.  For the ASI switch the Isolation Switch OFF, wait for 1 second and switch it ON again to reboot.

If the device is still unresponsive, remove from it from the App and re-pair the device.

More information: Astute Range

Product Reference: 

Astute Timing Schedules

Answer

CBI Cloud Explained
If I lost internet connection, would my device still switch “On” and “Off” according to the schedules I have set?

Yes. All programs and settings are saved in the cloud. The Astute device will sync once the internet returns and everything will return to normal.  Check out this link:  Astute Cloud Explained

 

More information: Astute Range

Product Reference: 

Can I use the ASC for a DC application?

Answer

No, the ASC is for AC loads only.

More information: Astute Range

Product Reference: 

What are all the smart devices currently offered by CBI?

Will the device switch on after load shedding?

Answer

The Astute Smart Device will automatically connect as soon an internet and Wi-Fi connection is established, but will not go back into an “ON” state until the start of the next "ON" schedule.  A smart automation can be set within the app to achieve a desired state after a power outage.

More information: Astute Range

Product Reference: 

What is the warranty on Astute Smart Devices?

Astute Smart Plug (Plug)

Sharing My Home

Answer

Can I share my devices (control) with other people?

Yes, the CBI Home App offers family sharing. You have to set up your Home first, check out the video on how to do this:  How to do the home setup

 

To share device control, check out the YouTube video: How to share device control

 

The most common and easy method of sharing a home is as follows:

 

Step 1:  Click on "Me" at the bottom right when you are on HOME screen

Step2:  Click on "Home Management"

Step 3:  Select the HOME to be shared

Step 4:  Click on "Add Member"

Step 5:  Click on CBI Home App (left logo)

Step 5: Enter the user's name, address and then set the user as "Admin" or  "Common Member" and press "Save"

 

More information: Astute Range

Product Reference: 

Can my Astute Device work on 5GHz networks?

Answer

Astute Devices can only work on 2.4GHz networks.  Many newer routers have a dual output frequency of 2.4 GHz and 5 GHz.  If possible switch off the 5G transmission. Alternatively, ensure that your mobile device is on the 2.4 GHz frequency and then pair the Astute device on the same 2.4 Ghz frequency.

 

More information: Astute Range

Product Reference: 

What function does the on/off Switch have on my Astute Smart Plug, compared to the larger power button?

Answer

The ON / OFF switch acts like an isolation switch and powers the device ON or OFF. If the isolation switch is switched off for 1 second it reboots the ASP.

 

The isolation switch needs to be switched off before an insulation resistance test is done.

 

More information: Astute Range

Product Reference: 

What does the weird pink/purple colour LED indicator mean?

Answer

Astute Smart LED Indications

The purple would indicate that the blue and red LED’s are on, therefore it indicates that a successful connection to the Wi-Fi has been established and power to the device is on.  Refer to the table for further LED indications.

 

More information: Astute Range

Product Reference: 

Astute LED indications

Answer

Astute Smart LED Indications
What do the different coloured LED indications indicate?

Refer to the table attached for the meanings of the different combinations, but in simple terms, the RED indicates power and BLUE indicates Wi-Fi.

 

More information: Astute Range

Product Reference: 

Multiple devices on one switch

Answer

Is there a way to switch multiple devices with one “button”?

Yes, simply set up a Group Switch, then add the Smart devices to the group. One button will then switch all devices at once and you can set timing events for the group.

 

Steps:

  1. Click on one of the devices
  2. Click on edit in the top right corner
  3. Under “Others” select “Create Group”
  4. Select all devices that must be in the group
  5. Press “Save”

More information: Astute Range

Product Reference: 

Will my Automations work when the internet is offline?

Answer

Only automations that are linked to each other, if the modem is switched on even though the internet connection is off.  Automations that are linked to global weather will not receive function triggers if the internet connection is off.

 

More information: Astute Range

Product Reference: 

Different roles for shared users

Answer

Can I set different roles for members I shared the device control with?

The App does offer different roles for home members, namely Administrator and Common Member.  To share device control, check out the YouTube video: How to share device control

 

The most common and easy method of sharing a home is as follows:

 

Step 1:  Click on "Me" at the bottom right when you are on HOME screen

Step2:  Click on "Home Management"

Step 3:  Select the HOME to be shared

Step 4:  Click on "Add Member"

Step 5:  Click on CBI Home App (left logo)

Step 5: Enter the user's name, address and then set the user as "Admin" or  "Common Member" and press "Save"

 

More information: Astute Range

Product Reference: 

Pairing Astute Device

Answer

Confirm LED is rapidly blinking
How do I know if my device is in Pairing mode?

The led will blink rapidly blue, you are then in pairing mode.  Kindly also ensure that "confirm the indicator is blinking rapidly" is ticked before proceeding to the next step on the CBI Home App during the pairing process.  Refer to the attached.

 

More information: Astute Range

Product Reference: 

Astute Timing Schedules

Answer

CBI Cloud Explained
If I lost internet connection, would my device still switch “On” and “Off” according to the schedules I have set?

Yes. All programs and settings are saved in the cloud. The Astute device will sync once the internet returns and everything will return to normal.  Check out this link:  Astute Cloud Explained

 

More information: Astute Range

Product Reference: 

What are all the smart devices currently offered by CBI?

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